This Privacy Notice describes how Hillingdon Paws collects and uses your personal information when you use our website or visit our field.
1. Who We Are
Hillingdon Paws is the data controller for the personal information we collect. Our registered address is Hillingdon, Birmingham Road, Kenilworth, Warwickshire, CV8 1PT.
For any questions regarding your data, please contact us at:
Email: bookings@hillingdonpaws.co.uk
2. Information We Collect
We only collect the minimum amount of data needed to provide you with a safe and seamless service:
- Identity Data: Your name and the name(s) of your dog(s).
- Contact Data: Your email address and phone number (so we can send booking confirmations and gate codes).
- Financial Data: Payment details (processed securely by our third-party provider; we do not store your full card details).
- Technical Data: Your IP address and browsing behavior via cookies (to help our website function correctly).
3. Why We Need Your Data (Lawful Basis)
Under the UK GDPR, we rely on the following legal bases:
- Contractual Obligation: We need your name, contact info, and payment details to process your booking and give you access to the field.
- Legitimate Interests: We may use your email to send “Service Messages” (like field maintenance updates) or for security purposes (CCTV/gate access).
- Consent: If you opt-in to our newsletter, we will use your email to send you occasional updates and offers. You can withdraw this at any time.
4. Online Payments
Payment for your session is taken via our website using a secure third-party payment processor (such as Stripe or PayPal). When you pay, you are providing your details directly to that provider. Hillingdon Paws does not see or store your full credit/debit card information; we only receive confirmation that the payment was successful.
5. Data Sharing & Security
We do not sell or rent your data. We only share information with:
- Service Providers: Our booking system and payment processors.
- Law Enforcement: Only if required by law.
Your data is stored on secure servers, and we use industry-standard encryption to protect it.
6. How Long We Keep Your Data
We keep your data for as long as you are an active customer. If you haven’t booked a session in 3 years, we will securely delete your personal details, unless we are required to keep them for tax or legal reasons.
7. Your Rights
You have the right to:
- Access the data we hold about you.
- Correct any inaccurate information.
- Request Deletion of your data (the “right to be forgotten”).
- Object to us using your data for marketing.
To exercise these rights, just shoot us an email at bookings@hillingdonpaws.co.uk.
8. How to Complain
If you have any concerns, please contact us first so we can help. If you’re still not happy, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.